An inner circle of hell

I've seen an inner circle of hell - and it's run by the state of Michigan.

In case you missed it, state politicians conducted a hearing in downtown Flint on Wednesday to talk about problems with the state's unemployment system.

Calling it a system is way too generous. It's a disaster, literally and figuratively.

We're not talking welfare queens and Cadillac punks here.

We're not talking about people who milk the system.

We're largely talking about - and I mean this in the best sense of the words - working stiffs.

Folks like you and me, folks who pay the mortgage, buy the prescriptions, put the gas in the car, move on down the road to work, get the kids to school. White and black. Young and old. Male and female. Rich and poor.

They've lost their jobs for all kinds of reasons. Some were laid off. Some were "at-will" employees, cut loose. Some saw people with less seniority - but related to the boss - keep jobs while they lost theirs.

They've been without a steady income for weeks. Some for months.

And they are just about at their wit's end. Not to mention the end of their money and the end of their sanity.

Wednesday, more than one person was shaking. More than one person was crying. More than one person was yelling.

Being jobless in America always has been a dehumanizing, depersonalizing, humiliating experience. It generally meant standing in lines for hours, filling out mind-numbing forms and then getting that first, all-important check in maybe two weeks.

That check was enough - usually - to scrape by until another job popped up. And if there were problems, there were people right there to help a jobless worker fix a form or to answer a question.

There were even people in line with you; at least you could share war stories.

No more. For two years - two years! - the state has been working on a new, 100 percent phone system. No more lines. No more forms. Just an easy 800 number.

Except it has failed. Miserably.

One persistent gentlemen at the hearing said he dialed the "hot line" 3,112 times over a two-day period.

He got through - three times.

One young man was laid off and did all the right things. He applied for benefits. He set up a deal with his landlord for a break on the rent.

Then he waited for the state to come through with the all-important first check.

He's still waiting.

His landlord isn't. The young man's been evicted.

With no fixed address and no phone, he's taken to sleeping in his 1989 GMC Safari. Sometimes he sleeps in shopping mall parking lots. Sometimes he gets rousted out of public parks by police. Sometimes he parks in front of a friend's house.

By and large, these folks have earned their unemployment. They worked for it; it was put aside for them. It's sloshing around in a $1.5-billion trust fund.

But they can't get it. And they can't find out why they can't get it.

And they are slipping under. Financially. Physically. Mentally.

State officials say the problems are easing. I wonder. Are they easing - or are people just giving up? And which head rolls at the state level for screwing this up so, so badly?

Time will tell.

But for many, it will be time spent in financial hell.

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